In developing benefit plans and reporting inappropriate actions of insurers, the patient is often the most effective advocate. The main area of oversight of Departments of Insurance around the country is to protect the consumer (the patient). Employers have a vested interest in ensuring the health and safety of their employees. The ACA has developed resources to assist patients in advocating for appropriate care and putting a stop to unfair insurer practices which put patients at risk. Listed below are methods by which you, the patient, can advocate for yourself.
Increasing/Requesting Chiropractic Benefits
If you have no chiropractic coverage through your health plan or are interested in requesting an increase in your chiropractic benefits, your human resources manager should be contacted. You should inquire when determinations regarding health benefits are made and report concerns and suggestions to the human resources manager or benefits administrator. If you do not know who would be the appropriate person, you should inquire with management to determine who makes decisions regarding employee benefits.
Resources to Educate Others about Chiropractic
ACA has a number of resources available to educate patients on chiropractic care. A brief overview of information regarding the efficacy and cost effectiveness of chiropractic care is available from the ACA. This information is especially helpful in educating individuals who make employee benefit determinations. If you are visiting a doctor who is hesitant to refer to a doctor of chiropractic, or who would like more information on chiropractic care, it may also be helpful to share this information with them. If you need additional resources please contact: firstname.lastname@example.org.
Lodging a Complaint-Who to Go To and When
Depending on the type of health care coverage you have, there are different ways to lodge a complaint against an insurance company. A good starting point for determining your next step, is to find out if your health benefit is regulated by the Employee Retirement Income Security Act (ERISA).
Determining whether you have an ERISA plan can be difficult. This is due in part to the fact that many of the same networks are contracted by ERISA and non-ERISA plans. To determine whether you are covered by an ERISA plan, determine if your plan is provided by a private employer; if so, the plan is an ERISA plan. ERISA regulations only cover plans provided by private employers; therefore, non-private employer plans are not covered under ERISA regulations.
Non-private plans are provided by:
• State or Federal Government Agencies
• Public Schools
• Workers’ Compensation
• Individual health plans for people who are self-employed or are not employed by a private employer
Patients whose health plan is subject to ERISA have certain rights. If you have a health plan governed by ERISA and you have been notified that a claim has been denied, according to the Department of Labor, the plan administrator must tell you how to submit the denied claim for a full and fair review. You have at least 60 days to request a review. Step-by-step instructions for beneficiaries to appeal denials are available here. A general overview of ERISA is accessible here.
If Your Plan is Not Covered by ERISA, Contact Your Department of Insurance
State Departments of Insurance (DOIs) are obligated to investigate complaints reported by consumers. Many DOIs have set up easy to use online forms for reporting concerns/complaints. You can access the contact information for your Department of Insurance here to report concerns with insurers. Some examples of appropriate times to report concerns to Departments of Insurance include; delays in payment, conflicts between described benefits and benefits rendered, and communication problems with insurers. If you have any concerns with an insurance company, report those concerns to your local DOI.
ACA Brochure: Get Healthy and Pain Free with Chiropractic
Navigating the New Health Insurance Marketplace
WebMD: Healthcare Reform Guide
Give Us Your Feedback—Chiropractic Networks Management Companies Used by Insurers
There is a growing concern in the chiropractic community regarding insurers’ use of third party administrators and provider networks. These networks have been requiring chiropractic patients to complete burdensome paperwork, inappropriately denying benefits and limiting patient access to medically necessary care. If you think your insurer is using one of these networks, and you would like to share your thoughts on this issue, please email us at: email@example.com.